EasyEOL - T&C

Important Summary:

We offer a bond back guarantee, meaning if there is an issue with the cleaning from the property manager, we will come back and attend to the issue for free.
If there is still an issue related to cleaning and the issue has been brought before a tribuan and the tenant is found liable for a cleaning issue, a full refund will be issued.
For the referral to be valid, customer must refer us to a new or existing client and pay for our services. If payment is not received, the referral is not valid.

Easy End Of Lease Cleaning - Terms & Conditons NOTE : YOUR USE OF OUR SERVICES BY MAKING A BOOKING THOUGH OUR SITE CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE BE AWARE OUR TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR SOLE DISCRETION. WE WILL HOWEVER NOTIFY YOU ABOUT THE NEW AMENDMENTS OF OUR TERMS AND CONDITIONS BY WAY OF POSTING THEM TO THIS WEBSITE AT EASYEOL.SYDNEY YOU SHOULD CHECK THIS PAGE FROM TIME TO TIME TO ENSURE THAT YOU ARE AWARE OF ANY CHANGES.

INTERPRETATION : In these terms and conditions, the following words shall have the following meanings;

"Customer" or "You" means any person who purchases services from EasyEOL
"We" means EasyEOL or Conor Briggs
"Us" means EasyEOL or Conor Briggs
"Services" or "Service" any service that the client would like performed.
"Terms and Conditions" means the terms and conditions of supply contained within this webpage and any conditions agreed in writing by Us.
"Cleaner" or "Cleaners" means any person who performs the service working for Us.
"Heavily Soiled" means the existence of additional grime, dust or dirt that has been identified to exist at higher levels than that of a normal residence.
"Managing Agent" means the agent who manages the rental affairs of the property. For instance, a Real Estate agent.
"Property" means the property that is requiring a Bond Clean.
"Bond Cleaning Standards" means cleanliness in the Property that would pass the Managing Agents scrutiny (under governance of the Residential Tenancies and Rooming Act 2008) and release the bond to the Customer.
"Reasonable endeavors" means that We have tried our best to make an informed decision with the information that is available to us at that particular point in time.

Pricing

All prices listed are estimates only. Quotes are based on the estimates of an average house and room sizes. We will attempt to confirm property features before confirming a booking.
The prices listed are for most general properties and will mainly change based on bathroom count.
If the condition of the property is heavily soiled. A heavily soiled room or residence may require extra time or chemicals to clean to ensure the room or residence is up to Bond Cleaning Standards as defined by the Managing Agent under the governance of the Residential Tenancies and Rooming Act 2008
Items which are considered part of strata may not be cleaned such as outside of windows, public hallways, etc...
Removal of rubbish or personal effects may cost extra depending on the amount and size of items or rubbish
We reserve the right not to clean an item/area within the Property (at no discount price to the Customer) if the item may pose a possible risk to the cleaner. For instance, a cracked or broken power point, dangerous light fitting or working at heights. In such an instance the Customer will be notified, and the Customer agrees that the Bond Cleaning Guarantee related to that area or item is void and no such warranty will apply.
It is understood some items will be subject to wear and tear, and some items may be unable to be cleaned due to long-term or excessive exposure or contact with a build up of grime, in these instances, if identified no warranty will apply to these areas or items.
If a quote variation is required WE will contact you to agree on the variation.
Once the quote variation is agreed, YOU agree to pay the variation amount on your supplied before the variation work commences.
If you do not agree with any quote variation, PLEASE NOTE this may void some areas or all areas of your Bond back guarantee. In such a circumstance we will communicate this in person, via phone or via email.

Access

It is the Customers responsibility to be contactable at all times and 1 hour prior to the agreed start of the job. If for any reason we are unable to contact the Customer, we will continue the job using reasonable endeavors. Failure to be contacted may result in the job being incomplete and will void any warranty. In this event, if we are required to return to the property a return fee will be applicable based on the number of hours the cleaner is required at the Property.
If the property is not accessible by key or we are unable to enter at the agreed time, the Customer agrees to a $50 per hour non-access fee up to the full amount of the total cost of the job.
A key collection location may be agreed upon with the cleaner in writing (SMS or email)
Failure to gain access to the Property will result in an additional $70 cancellation fee or a $80 postponement fee, postponements will be subject to availability.
Our Cleaners require unencumbered and unobstructed access to all areas of the premise that requires the service.
The Customer agrees to allow photographic images or video to be taken of the Property, before, during and at the end of the service, these images will be used strictly for the purpose of recording before and after images for quality assurance and proof of limitations if applicable.
Customers are required to provide our Cleaners access to electricity and running water. This is a mandatory requirement for a bond clean. If the Property does not have these utilities, the Cleaner will do their best without these services, however the Bond Cleaning Guarantee will not be applicable. In such an event the Cleaner will contact the Customer to get advice.
Before our Cleaners start the cleaning, the Customer is required to remove all personal belongings such as furniture, art, etc. prior to the commencement of any Service. We endeavor to be both careful and safe however we take no responsibility for any damage that may be caused at the time of the service.
All rubbish is to be removed from the premise including rubbish that may be in draws cupboards and rooms, if rubbish is not removed this will be in additional cost.

Cancellations / Refunds

If you cancel your booking less then 48 hours before the Booked date, you will receive a refund less a $25 administration fee.
If you cancel your booking within 24 hours from the booking date, the customer authorizes the following fees can be charged to the credit card details supplied and kept on file as follows: Job totals of up to $500 will incur a $150 cancellation charge; Job total over $500 will incur a $250 cancellation charge.
We hold all rights to cancel the job if we deem the condition of the property is dangerous for the safety, health or well being of our staff or if We are unable to access the property as agreed. Same day cancellation fees will apply.
We reserve the right to re-schedule or cancel any Service if the property is not as described either in condition or size, or if unexpected circumstances occur.
If there is an issue with a tenant receiving the bond back due to a cleaning issue and the issue is brought before a tribuanl and the tenant is found liable for cleaning we will provide a full refund.

PAYMENT

Payments for the services are to be made via Bank Transfer prior to the day of the service. Unless agreed upon in writing, full payment is to be made before the commencement of the clean.
If you wish to book your bond clean and hold a date, as security you must deposit $50 into our bank account, which will be refunded in full once a booking is made.
In addition to the amounts set out above, the Customer agrees to indemnify Us for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and any other expenses incurred by Us in connection with a demand, action or other proceeding (including mediation, out of court settlement or any action taken to recover a debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay any amount by the due date.
At its sole discretion We reserve the right to report any non-payment to collection agencies including reporting non-payment to the credit Reference Association (CRA), the TICA database and your property agent. In doing this your credit rating may be effected and or ability to seek rental properties/credit in the future.

PAYMENT

Our Bond Cleaning Guarantee means that we will return free of charge to rectify any issue the Managing Agent has with the cleaning (under governance of the Residential Tenancies and Rooming Act 2008) provided by Us within the bounds of these Terms and Conditions.
Our Bond Cleaning Guarantee only applies to the Service You have engaged Us for. For instance, if You engage Us for a Bond Clean but not a carpet clean then Our Guarantee only covers the bond clean. Carpets would be excluded from our Bond Cleaning Guarantee.
Our bond guarantee does not include certain items. For instance, Ceilings, Garage walls or deep stains that require a professional third party to clean are not included in the Bond Cleaning Guarantee.
A re-clean will only be applicable upon receipt of a report from the Managing Agent clearly listing the problems with the clean along with the images. A booking will be made ASAP at no extra cost.
A re-clean will only address the problems listed in the property manager / agents original report if applicable.
Until commencement and finalisation of this Service, these Terms and Conditions still apply (Whether the service is a clean, re-clean or the waiting period between re-cleans and inspections)
We do not guarantee for natural events occurring over time. Items such as (but not limited to) settled dust, water marks, open windows, doors etc. An empty house can accumulate dust very quickly and is susceptible to dead insects and alike. We do not guarantee anything arising from these events including all aspects of the Bond Return Guarantee.
The Bond Return Guarantee is deemed null and void if the property does not remain vacant after our cleaners have cleaned the premise. For example, another inspection or another visit as dirt may be brought in with shoes or wind.
We will not be responsible for any incident that could be classified as an Act-of-God e.g. flood, storm, fire earthquake, cyclone and similar.

PAYMENT

Under no circumstances refund claims will be considered once the Service has been completed and We have vacated the property.
The Customer must agree to allow a re-clean or an inspection of any work deemed unsatisfactory before he/she arranges a third party to conduct service. If a third party is booked after our clean, a refund will not be provided.
The Customer acknowledges that the Bond Cleaning guarantee is only for the Bond Cleaning services not any other. Carpet cleaning and pest control will be warrantied by the contractor who provides these services.
All care is taken during the Service. Some items are older and may be subject to 'wear and tear' and are prone to accidental breakage. Items like light fittings, fly screens and other perishable plastics are particularly prone.
If You believe that any damage has been done beyond 'wear and tear' due to the Service, please provide in writing the damage with applicable photos.
You agree to waive any right of claim against Us for any incidental costs incurred, including but not limited to, rent payable and or loss of bond monies applied arising from the service.
If You require your fridge or freezer to be cleaned, then you are responsible for emptying and defrosting it in advance.
The Customer should inform Us about any incident where an accident, breakage, damage to property or theft has occurred due to any act of a cleaner within 24 hours of completion of the service.

COMPLAINTS

Any complaints must be made in writing and sent to conor@easyeol.sydney
Any complaints must be made within 24 hours of the performed Service.
Complaints must include the Customers name, contact number, the date of the complaint and a detailed explanation of the complaint including any relevant documentation and notes.
Complaints must also include what resolution the Client would like.
The Client acknowledges that they have the ability to view our website and follow the complaints procedure.
The Client acknowledges that if they do not follow our complaints procedure, We have the right to dismiss the complaint and or take no further action at our discretion.
If you are satisfied with our proposed actions or remedies we will close the complaint and record the findings for our continuous improvement program.
If you are not satisfied with our proposed actions or remedies, we will record this and you acknowledge that either party reserve the right to refer the complaint to the relevant federal, state or territory consumer protection agency or legal advisor.